FAQ

Real Touch refers to leaves and foliage engineered with cutting-edge technology to replicate the natural softness and texture of real botanicals.
These products have an incredibly lifelike feel.

Yes, we do have a showroom located at 3 Bloomsburg St, Abbotsford VIC 3067.
Our opening hours are Monday-Friday, 9am – 5pm.
We accept walk-ins, however, making an appointment can help our team prepare your experience to better suit your needs.
To make an appointment you can contact our staff through email: info@glamorousfusion.com.au or phone: 03 9419 5018.

If they start getting a little dusty, just wipe them with a cloth or baby wipes.

No, we don’t have a minimum order but we have a minimum order quantity you must purchase of each item.
This is generally the box quantity of the item.

All our customers are on proforma terms, which help us maintain our competitive pricing.
Unfortunately, we're unable to offer 30-day account terms as our prices are already set at their lowest to provide you with the best value.

If you would like to top up or amend your order, please get in touch with our team at 03 9419 5018.
If the order has not been picked, packed or dispatched we will do our best to assist you with the required changes.
Unfortunately, orders cannot be cancelled. However, if you encounter extenuating circumstances, please reach out to us, and we'll strive to assist you to the best of our ability.

Unfortunately, we are unable to offer refunds on change of mind purchases.
If your item is damaged, faulty or incorrectly supplied please contact our team at 03 9419 5018 or at info@glamorusfusion.com.au within [days] of receipt of goods for assistance and authorisation.
Please ensure all returned goods are in original packaging.

Freight costs are calculated based on the cubic size of the consignment.
Rest assured, each delivery comes with an itemised tax invoice detailing the goods purchased and the corresponding freight charges for transparency and clarity.

Proforma Orders: Typically dispatched within approximately 24 hours of payment receipt.
Account Orders: Orders placed on account are generally dispatched within 2-3 working days from the date of order placement, contingent upon product availability.
Please note that longer dispatch times may occur during peak periods and are subject to the courier's schedule.

Yes, you can pick up your order at our warehouse address: at 3 Bloomsburg St, Abbotsford VIC 3067
Our opening hours are Monday-Friday, 9am – 5pm.

If you prefer to use your own courier, please inform us upon receipt of the order.
We will coordinate with your courier for the pickup of the order from our warehouse.
Once the goods have been delivered to your courier or picked up by them, Global Fortune bears no further responsibility for any loss or damage that may occur during transit.

Yes. for urgent delivery requests, please inform us, and our team will do our utmost to dispatch orders promptly.
However, please note that while we strive to meet delivery deadlines, we cannot guarantee that the nominated freight company will deliver on time as requested.

Deliveries to most capital cities in Australia typically take approximately 2-4 working days.

For deliveries to residential addresses, a non-negotiable condition is that they are dispatched with 'Authority to Leave' if no one is home.
Once the courier has delivered the goods, Global Fortune bears no further responsibility for any loss or damage thereafter.
In the rare event that the courier does not leave the goods and no one is home, they may leave a notification card. In such cases, you will need to directly contact the courier to arrange a suitable delivery day. Please be aware that additional charges from Global Fortune may apply for this service.
It is the customer's responsibility to ensure that all cartons are present and accounted for before signing for the delivery.
A signed "Proof of Delivery" (POD) serves as confirmation of the delivery of an order. Please note that Global Fortune does not accept responsibility for goods that are misplaced after delivery and signing, including those with 'Authority to Leave' at residential addresses.